Google review reply generator, free to use
A reply built from the rating and the tone you choose
Variant 1
{first_name}, thank you so much for this. Hearing that our welcome worked for you means a lot to everyone at {business}. See you soon.Variant 2
What a nice thing to read, {first_name}. We put real care into our welcome, and your message tells us it shows. Thanks for taking the time.Variant 3
Thank you, {first_name}. Your comment about our welcome will be passed on to the team at {business}, and it counts more than you think. Hope to see you again.Braces mark the variables to replace when sending in bulk.
Everything is computed in your browser. Nothing is stored.
Replying to reviews is the most useful task and the first one abandoned. Come evening, finding fifteen wordings that do not sound alike becomes a job in itself. This tool assembles a reply from the rating, the topic raised and the tone you pick, then offers three variants. Nothing is sent anywhere, the whole thing is built in your browser.
How to use it
How it works
Describe the review
The rating received and the subject raised: welcome, timing, quality, price, cleanliness. The first name and the business name come out as variables, there is nothing to type.
Choose the register
Warm, plain or formal. The same content is not said the same way in a brasserie and in a consultancy.
Pick from the variants
Three wordings are offered, to copy as they are or to edit. Varying the phrasing avoids the block of identical replies that shows at a glance.
Worth knowing
Four things to keep in mind
Reply to everyone, not just the unhappy
A listing where only the negative reviews got an answer reads as a business on the defensive. Two lines on a five-star review is enough and changes how the whole page reads.
Never argue the facts in public
Contesting a customer's version in front of future customers convinces nobody, however right you are. Acknowledge the trouble, offer to continue privately, stop there.
Your business name, once at most
Slipping "bakery in central Bristol" into every reply is immediately obvious and does nothing for ranking. One natural mention, where it serves the sentence, is plenty.
Reply within forty-eight hours
A reply three months later reads as damage control. Timing matters more than length: two quick lines beat a late paragraph.
FAQ
Frequently asked questions
Yes, a reply can be edited or deleted at any time from Google Business Profile. The customer is notified on first publication, not necessarily on later edits.
A bare five-star rating does not need a developed answer. A simple thank you works. A low rating with no comment, on the other hand, deserves an invitation to tell you more.
Reporting is done from the listing, and only succeeds if the review breaks Google's policies: hate speech, conflict of interest, off-topic content. An unhappy but genuine customer will not be removed.
No. This tool assembles wordings from your choices, with no call to a language model at all. That is what lets it work offline and without any usage cap.
Also
Other tools in the same family
Also
What Lokvi does for you
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Review collection, replies, posts and loyalty, on your Google Business listing, automatically.
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