FAQ on plans, SMS and everything included in them

Yes, Lokvi works by securely connecting to your existing Google My Business profile through OAuth authorization. If you do not have one yet, you will need to create it for free on Google before you can connect your account.

No. You create your account, connect your Google profile, and browse your dashboard, reviews, and loyalty program filled with your real data, without entering anything else. Your card is only requested when you start the subscription, and nothing is charged during the trial period.

Just a few minutes: connect your Google profile in a few clicks, and the automations (review collection, replies, posts, photos, loyalty) start right away with the default settings, which you can then adjust at your own pace.

Yes, Lokvi adapts to any business with a Google My Business profile: shops, tradespeople, restaurants, healthcare professionals, real estate agents, service providers, and many more. The content generated by AI automatically adjusts to your business context.

Yes, a single account can manage multiple locations, each with its own connected Google profile, its own automations, and its own dashboard, without having to create a separate account for each location.

Only SMS are counted. Review replies, posts, photos, regenerations, and everything the AI does are included with no volume limit, along with the mini-site, profile audit, and loyalty program. So you can publish as much as you want.

Only SMS sends are paused until your next monthly top-up: review requests, loyalty messages and newsletters. Everything else keeps running as usual, including review replies, posts and photos published on your profile.

Yes, a bank card is required when you sign up. You then get your free SMS credits for the full trial period, with no charge before the trial ends.

Yes, you can adjust the number of profiles from your Billing area at any time, or cancel with no minimum term and no cancellation fees.

Yes, the Pricing page offers annual billing with a 20% discount compared with monthly billing, for exactly the same service.

No, the included allowance resets to its full amount at each billing date, and any unused balance does not roll over. SMS bought on top of your plan never expire: they stay on your account until you use them, and are only used once the monthly allowance has been used up.

Your customers receive a review request by SMS and/or email right after their visit, with automatic reminders on day 3 and day 5 if they have not clicked yet. Each step can be turned off separately to match your preferences.

Yes. AI generates them based on your brand context and the tone you set. You can publish them automatically or review and approve each suggestion before it goes live on Google.

No. Your customers add their card straight to Apple Wallet or Google Wallet by scanning a simple QR code, with nothing to install and no extra account to create.

It is a clear, practical score for how complete your Google listing is, covering description, photos, opening hours, reviews, and recent activity. It is based on real local SEO criteria and shows you exactly what to fix first.

The mini-site brings together your Google reviews, website, social media, and custom links on one public page. It stays synced with your Google contact details and opening hours, ready to share anywhere with a single URL.

Your data and your customers' data are handled in line with GDPR. Sensitive information, such as access tokens for your Google listing, is stored in encrypted form, and you stay in control of your information at all times from your account.

Only you and the technical services strictly needed to run Lokvi, such as SMS delivery and AI generation, can access your customers' contact details, and only for the features you choose to enable.

Yes, you can request deletion of your data in line with your GDPR rights. Contact support to start this process after your subscription has been canceled.

No, each automation, reply, post or photo, follows the mode you selected: automatic publishing or manual approval first. You can revoke access to your Google listing at any time.

When you connect, Google asks you to authorize Lokvi to read and publish on your Google Business listing, including reviews, posts, photos and business information. You can revoke this permission at any time from your Google account.

No, the default settings, like follow-up timing and the frequency of posts and photos, are designed to work right after you connect. You can then adjust them gradually to match your preferences.

Each feature goes back to normal as soon as it is reactivated, recalculating its schedule, next post or next photo, from the last real action completed on your listing.

Yes, you connect directly through your existing Google My Business listing, regardless of the tools you used before. No data from another tool is needed to get started.

Support is available directly on WhatsApp: click the button at the bottom right of your screen to message us, and we will get back to you quickly to help fix the issue.

The default settings let you get started without any special setup help. Support is still available on WhatsApp (button at the bottom right) to answer your specific questions during the trial period and after.