Google review software for auto repair shops
Leaving a car with someone new takes trust, and reviews show that trust clearly: quote respected, repair explained. The follow up goes out once the vehicle is collected, and the audit spots the sections left empty on your listing, the ones that make a customer call the shop down the road instead.
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Your day-to-day
Your challenges and how Lokvi helps
The problem
Your daily challenges
- Most customers choose a repair shop based on the Google reviews they see before the first visit
- It is hard to reply to every review with the right tone, especially when a customer is unhappy with the cost of a repair
- Limited visibility against national chains with strong brand recognition
- A Google listing with few recent reviews can look less reliable than a better rated competitor
- Asking for a review right after a job is often forgotten in the pace of the workshop
The solution
How Lokvi helps you
- Automatic review collection after every job, by SMS or email depending on the customer's preference
- AI generated replies, professional and measured, for every review you receive
- Digital loyalty program to encourage customers to come back for regular maintenance
- Google listing audit to check that your services and opening hours are filled in correctly
- Automatic posts and photos to show that your workshop is active
Why it's useful
The concrete benefits for auto repair shop
Trust built before the first visit
A customer looking at a listing full of recent, positive reviews is more likely to choose your shop over a competitor with less proof online.
A calmer way to handle difficult reviews
A measured reply to an unhappy review, especially about a disputed repair bill, reduces its impact on future customers checking your listing.
Loyalty that makes business steadier
The loyalty program encourages customers to return for regular maintenance, a more predictable source of revenue than one off repair jobs alone.
Local visibility that stands up to chains
A well managed online presence helps an independent repair shop compete with national chains where local trust matters most.
Customers who come back for maintenance
The loyalty program gives customers a reason to return to the same workshop instead of looking for the cheapest option at the time.
A reputation that makes up for location
A workshop that is hard to spot from the street can make up for it in local search, where reviews often decide.
The difference
Without Lokvi vs with Lokvi
Without Lokvi
The situation today
- Few customers leave a review after a visit to your workshop.
- Negative feedback stays visible without a reply.
- Regular maintenance depends on the driver's memory.
- Local drivers do not know your workshop.
With Lokvi
What changes every day
- Every job triggers an automatic review request.
- Every piece of feedback gets a professional reply quickly.
- The loyalty program brings the customer back for the next service.
- Your listing climbs in nearby repair shop searches.
Also
Key features for your business
Automated review requests
Automatic SMS and email follow-ups on day 0, day 3 and day 5 to turn happy customers into Google reviews.
Learn more →Automatic review replies
AI writes and publishes a personalized reply to every new Google review, in your business's tone of voice.
Learn more →Automatic Google Posts
AI writes and publishes text and image posts on your Google profile regularly, so your business stays visible and active.
Learn more →Automatic photos
AI generated photos are added to your Google listing on a regular basis to show a business that feels active and up to date.
Learn more →Google profile audit
A clear, practical score for how complete your Google profile is, based on local SEO best practices.
Learn more →Loyalty Program
Stamp or points loyalty card, right in Apple Wallet and Google Wallet, with push notifications.
Learn more →Mini-site
A polished public page with your contact details, opening hours and all your useful links, ready to share anywhere.
Learn more →Newsletter
A contact list that fills itself from your other tools, so you can send updates by email or SMS.
Learn more →Also
Are you in a different business?
Trade Professional
Completed jobs turn into Google reviews, your photos go out automatically, and past customers think of you when a neighbor asks who to call.
Discover →Retailer
More recent reviews, a listing that stays active all year, and a loyalty card in your regulars' phones, without changing your day-to-day routine.
Discover →Restaurant / Catering
Every service brings in reviews, your current dishes show on your profile, and regulars come back with a loyalty card they never lose.
Discover →Beauty / healthcare professional
Clients leave a review after their appointment, your work keeps your listing active, and the loyalty card brings back those who tend to wait too long.
Discover →Farmer
Your opening hours, seasonal produce and reviews stay up to date on Google, and your regular customers get notified when the harvest is ready.
Discover →Service provider
Every job can turn into a review, replies go out within hours, and your Google listing keeps working while you're with customers.
Discover →Real estate agent
Your recent sales turn into reviews, your listings and updates appear on your profile, and past clients keep recommending you.
Discover →Other Small Businesses
An up-to-date Google Business profile, reviews that come in automatically, regular posts and a loyalty program, whatever your business.
Discover →FAQ
Frequently asked questions
The generated reply stays factual without going into commercial detail. You can edit or approve each reply manually for sensitive situations.
Yes. Whether it is an inspection, an oil change or a longer repair, the request is triggered when the job is marked complete in your tracking.
Yes, it is especially well suited to it: milestones can be set around real maintenance intervals such as oil changes, tyres and inspections.
The AI generates a reply that fits the content of each review. You can also set a general tone guideline for your whole workshop.
The audit checks the overall completeness of your listing, including categories, description and opening hours. Add your specific approvals directly in the description.
Yes, each shop has its own connected Google listing and its own review tracking, all managed from one account if needed.