Automated Google reviews by SMS and email now
Your customers leave happy, then move on. A first message goes out the same day, two reminders follow three and five days later, then everything stops at the first click. You can see who was contacted, who clicked, and which channel it came from.
No credit card required: create your account and explore your real data.
14 days free, then 29 €/month, no commitment.
Review collection
Invite your customers to leave a Google review.
Canaux d'envoi
Choose how this customer should receive your review request.
Add a contact
Email and/or phone required
Sending sequence
When your messages are sent, and what happens to the contact afterwards
Initial message
Sent at 10 a.m. the same day.
Follow-up on Day 3
Sent 3 days later if the customer has not clicked yet.
Follow-up on Day 5
Final follow-up, 5 days after the first message.
Add to newsletter
The contact joins your newsletter list.
Your day-to-day
Your challenges and how Lokvi helps
The problem
Your daily challenges
- Asking for a review in person feels awkward, so it often stops happening
- Happy customers leave satisfied but never think to write anything
- No tool shows who was contacted, or who actually clicked
- The few reviews you get come in waves, with no consistency
The solution
How Lokvi helps you
- Messages go out automatically after the customer visit, by SMS, by email, or both
- Each message uses their first name and your business name, so it feels natural
- Two reminders timed for day 3 and day 5, each one can be turned off separately
- Click tracking by channel shows what really works for your business
How it works
Automated review requests step by step
The customer gets a request
Right after their visit, they get an SMS or email with a link to your Google Business profile.
Automatic reminders on day 3 and day 5
If they do not click, two reminders go out on day 3 and day 5, and everything stops at the first click.
Click tracking by channel
Each link is unique, so you can see who clicked and from which channel.
Why it's useful
Concrete benefits for your business
More reviews, no extra effort
When every customer is asked automatically instead of relying on them to take the initiative, review volume grows naturally, without adding one more thing to think about every day.
A more accurate average rating
When more happy customers leave a review, your average rating reflects the real quality of your business better, instead of being shaped mostly by spontaneous reviews, which often come from negative experiences.
Better local ranking
Google takes both review volume and freshness into account in local ranking. Regular review collection keeps a steady positive signal flowing to your profile.
No extra mental load
Once your message templates are approved, everything runs in the background. You no longer need to remember to ask for a review or follow up with a customer you forgot.
More recent reviews than your competitors
A profile that is updated continuously shows feedback from this week, while the one next door is still showing reviews from two years ago.
A steady flow that does not depend on you
Messages follow the real activity of your business, including busy periods when nobody would have thought to follow up with a customer.
The difference
Without Lokvi vs with Lokvi
Without Lokvi
The situation today
- Only the most motivated customers leave a review, often after a disappointment.
- The pace of incoming reviews depends on what the business owner remembers.
- A customer who forgets in the moment never comes back to the profile.
- The average rating slowly slips, without anyone noticing.
With Lokvi
What changes every day
- Each customer gets the request at the right time, by SMS or email.
- Two automatic reminders on day 3 and day 5 bring back distracted customers.
- Review volume grows in a steady, predictable way.
- Nothing to do day to day, messages go out without intervention.
Examples
Real use cases
Hair salon
After each paid appointment, the customer gets an SMS that same evening. Many reply from their sofa within half an hour of the appointment, while the service is still fresh in their mind.
Building contractor
When the job is completed, the customer receives an email with a direct link to the Google Business profile. If they do not respond, the day 3 reminder usually lands when satisfaction with the finished work is at its highest.
Restaurant
The SMS sent at the end of service reaches customers who are still on site or in the car just after the meal, a moment when click rates are clearly higher than with a request sent several days later.
Auto repair shop
The request goes out once the vehicle has been picked up, when the customer is back on the road and has seen that the repair holds up. SMS remains the most effective channel for customers who rarely check their inbox.
Allied health practice
The patient receives an email after the session instead of being asked at the time of payment. They can respond calmly, without the discomfort of a face to face request.
Clothing store
Customers who check out are added to the review flow throughout the day, and the reminders spread incoming reviews across the week instead of one isolated spike after a busy day.
Florist
A wedding or funeral order leaves a strong impression. A request sent the next day captures that feeling before it fades.
Driving school
The student gets the request after passing their test, at the moment they naturally feel like sharing their experience.
Event caterer
Once the event is over, the message goes out the next day, when the customer has had feedback from their own guests.
Also
A solution tailored to your business
Trade Professional
Completed jobs turn into Google reviews, your photos go out automatically, and past customers think of you when a neighbor asks who to call.
Discover →Retailer
More recent reviews, a listing that stays active all year, and a loyalty card in your regulars' phones, without changing your day-to-day routine.
Discover →Restaurant / Catering
Every service brings in reviews, your current dishes show on your profile, and regulars come back with a loyalty card they never lose.
Discover →Beauty / healthcare professional
Clients leave a review after their appointment, your work keeps your listing active, and the loyalty card brings back those who tend to wait too long.
Discover →Farmer
Your opening hours, seasonal produce and reviews stay up to date on Google, and your regular customers get notified when the harvest is ready.
Discover →Service provider
Every job can turn into a review, replies go out within hours, and your Google listing keeps working while you're with customers.
Discover →Real estate agent
Your recent sales turn into reviews, your listings and updates appear on your profile, and past clients keep recommending you.
Discover →Auto repair shop
After every visit, the review request goes out automatically, so do the replies, and your listing climbs above nearby repair shops.
Discover →Other Small Businesses
An up-to-date Google Business profile, reviews that come in automatically, regular posts and a loyalty program, whatever your business.
Discover →Also
Discover other features
Automatic review replies
AI writes and publishes a personalized reply to every new Google review, in your business's tone of voice.
Learn more →Automatic Google Posts
AI writes and publishes text and image posts on your Google profile regularly, so your business stays visible and active.
Learn more →Automatic photos
AI generated photos are added to your Google listing on a regular basis to show a business that feels active and up to date.
Learn more →Google profile audit
A clear, practical score for how complete your Google profile is, based on local SEO best practices.
Learn more →Loyalty Program
Stamp or points loyalty card, right in Apple Wallet and Google Wallet, with push notifications.
Learn more →Mini-site
A polished public page with your contact details, opening hours and all your useful links, ready to share anywhere.
Learn more →Newsletter
A contact list that fills itself from your other tools, so you can send updates by email or SMS.
Learn more →FAQ
Frequently asked questions
No. The sequence stops as soon as a customer clicks the link, and each reminder, day 3 and day 5, can be turned off separately if you want a lighter pace.
Yes, every SMS and email template is fully editable, with dynamic fields like the customer name or business name to keep a personal tone.
You can import them manually or through your existing tool, such as your checkout system or booking calendar. Each send follows the consent rules that apply to commercial messages.
The follow-up sequence stops automatically as soon as a click is detected on the link, so you do not keep bothering a customer who has already responded.
Only SMS messages are counted, one SMS sent equals one SMS deducted from your monthly allowance. Email reminders are free and unlimited. The full details are shown on the Pricing page.
Yes, the dashboard keeps the full history of requests sent and clicks received, with a daily or monthly view depending on the period selected.
Ready to activate automated review requests?
No credit card required: create your account and explore your real data.
14 days free, then 29 €/month, no commitment.