Google review replies with AI done right now
Replying to every review usually takes about an hour a week, often in the evening after closing. Replies are written in the tone you set once and for all, based on what the review actually says. You can check them before they go live, or let them publish automatically.
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14 days free, then 29 €/month, no commitment.
Google My Business reviews
View and track your Google reviews.
Reviews received
168Average rating
4,8 / 5No reply
2Response rate
99%Recent reviews
168 reviews loaded
Julie M.
il y a 2 joursAccueil impeccable et résultat au-delà de mes attentes. On sent que l'équipe aime ce qu'elle fait.
Your reply
Merci Julie, c'est un plaisir de vous accueillir. À très bientôt au salon.
Karim B.
il y a 5 joursRendez-vous pris la veille pour le lendemain, aucune attente sur place, je recommande.
Sophie L.
il y a 1 semaineTrès bonne coupe et conseils utiles pour l’entretien. Un peu d’attente le samedi.
Your reply
Merci Sophie, on travaille à réduire l’attente du samedi, votre retour nous aide.
Your day-to-day
Your challenges and how Lokvi helps
The problem
Your daily challenges
- Replying to every review takes time you never really have during the day
- Finding the right words for an unhappy customer is rarely straightforward
- Replies all start to sound the same when you write them one after another
- A missed review can sit without a reply for months
The solution
How Lokvi helps you
- Every new review is detected automatically, without you watching your listing
- You set the tone once, with instructions tailored to your business
- AI knows your latest published replies and avoids repeating itself
- Publish instantly or approve manually, depending on what feels right to you
How it works
Automatic review replies step by step
A new review comes in
As soon as a customer posts a review on your listing, it is detected without any action from you.
AI writes a suitable reply
It uses your brand context and the tone you have defined.
Special handling for negative reviews
When a review is negative, the tone stays calm and solution-focused, never defensive.
Why it's useful
Concrete benefits for your business
A consistently professional image
Anyone checking your listing can see that you reply consistently, which is far more reassuring than a profile full of reviews with no response from the business.
Time saved every week
Writing a relevant reply takes several minutes per review. Multiply that by the number of reviews you receive each month, and automation becomes a direct, measurable time saver.
Negative reviews handled better
A quick, measured reply to a negative review reduces its impact on future customers, who often judge the business's response just as much as the review itself.
A positive signal for Google
A high reply rate is one of the signals considered in the overall assessment of a listing, along with fresh reviews and recently published content.
A tone that stays consistent
Every reply keeps the same voice, whatever the mood of the day or whoever would otherwise have handled it.
Useful feedback stands out
When every review is handled, recurring remarks become easier to spot and turn into practical ways to improve.
The difference
Without Lokvi vs with Lokvi
Without Lokvi
The situation today
- Reviews pile up without any response from the business.
- A negative comment sits alone at the top of the listing, with no context.
- Replying on the spot takes time, and the tone can easily slip.
- Anyone checking the listing sees a business that seems inattentive.
With Lokvi
What changes every day
- Every review gets a reply written in your tone, within minutes.
- Negative reviews are defused with a calm, professional response.
- Manual approval or automatic publishing, you stay in control.
- Your listing reflects a business that is present and responsive.
Examples
Real use cases
Busy restaurant
With dozens of reviews coming in each month, replying manually to every one quickly becomes unmanageable. Automation makes sure no review, even one posted on a Sunday evening, goes unanswered for more than a few minutes.
Medical practice
The measured, professional tone needed to reply to reviews in healthcare is applied consistently by AI, without the risk of an awkward reply written in a rush.
Shop run by one owner
When one person handles the Google listing on top of everything else, review replies are often the first task to be dropped. Automation removes that gap.
Business in a busy spell
During the busiest weeks, replies keep going out at the same pace, right when nobody has time to deal with them manually.
Hotel or accommodation
Reviews often come in several days after a stay. Each one still gets a quick reply, including those posted during a team handover.
Multi-location business
Each location keeps the tone defined in its own instructions, while maintaining the same level of responsiveness across every listing in the group.
Gym
Reviews often mix comments about opening hours, equipment, and atmosphere. Each one gets a specific reply instead of a generic thank you.
Seasonal business
Reviews keep coming in during the off-season, when the business is closed, and still receive a reply that same day.
Mobile service provider
Keeping an eye on your listing from a job site or on the road is unrealistic. Replies still go out, and you can review them in the evening.
Also
A solution tailored to your business
Trade Professional
Completed jobs turn into Google reviews, your photos go out automatically, and past customers think of you when a neighbor asks who to call.
Discover →Retailer
More recent reviews, a listing that stays active all year, and a loyalty card in your regulars' phones, without changing your day-to-day routine.
Discover →Restaurant / Catering
Every service brings in reviews, your current dishes show on your profile, and regulars come back with a loyalty card they never lose.
Discover →Beauty / healthcare professional
Clients leave a review after their appointment, your work keeps your listing active, and the loyalty card brings back those who tend to wait too long.
Discover →Farmer
Your opening hours, seasonal produce and reviews stay up to date on Google, and your regular customers get notified when the harvest is ready.
Discover →Service provider
Every job can turn into a review, replies go out within hours, and your Google listing keeps working while you're with customers.
Discover →Real estate agent
Your recent sales turn into reviews, your listings and updates appear on your profile, and past clients keep recommending you.
Discover →Auto repair shop
After every visit, the review request goes out automatically, so do the replies, and your listing climbs above nearby repair shops.
Discover →Other Small Businesses
An up-to-date Google Business profile, reviews that come in automatically, regular posts and a loyalty program, whatever your business.
Discover →Also
Discover other features
Automated review requests
Automatic SMS and email follow-ups on day 0, day 3 and day 5 to turn happy customers into Google reviews.
Learn more →Automatic Google Posts
AI writes and publishes text and image posts on your Google profile regularly, so your business stays visible and active.
Learn more →Automatic photos
AI generated photos are added to your Google listing on a regular basis to show a business that feels active and up to date.
Learn more →Google profile audit
A clear, practical score for how complete your Google profile is, based on local SEO best practices.
Learn more →Loyalty Program
Stamp or points loyalty card, right in Apple Wallet and Google Wallet, with push notifications.
Learn more →Mini-site
A polished public page with your contact details, opening hours and all your useful links, ready to share anywhere.
Learn more →Newsletter
A contact list that fills itself from your other tools, so you can send updates by email or SMS.
Learn more →FAQ
Frequently asked questions
Manual approval mode lets you review each reply before it is published. It is a good option at the start, while you fine-tune the tone instructions to match your preferences.
Yes. In approval mode, you can freely edit the text suggested by AI before publishing it on your Google listing.
Yes. AI detects the language of the review and replies in that same language, so it stays natural for international customers.
Reviews still appear on your listing as usual. They simply will not receive any generated replies until you turn the feature back on.
No. Review replies are unlimited and included in the subscription, whatever volume of reviews you receive. Nothing is counted down, so nothing stops you from replying to everyone.
The tone instructions apply to the business as a whole, but AI automatically adjusts its wording depending on whether the review is positive, neutral, or negative.
Ready to activate automatic review replies?
No credit card required: create your account and explore your real data.
14 days free, then 29 €/month, no commitment.